On the Subject Of Great Customer Service

What makes great customer service? After 20 years of providing services to clients, we at Impact think we know a thing or two about what makes a great experience for them.

It’s one thing to be a solutions vendor, but as a managed service provider, customers have particular expectations about the kind of service they should be receiving.

In short, if an MSP wants to mark themselves out from the crowd, a quality customer service program is the way to do it, and it’s crucial for a service provider to take a customer-centric approach.

In this video, we sit down with Ed Meier, Director of Support Services, and other service staff as they talk about what makes great customer service and how their approach to it helps them provide a positive experience with clients.

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